Hotel do Chiado

The most outstanding aspect of the Hotel do Chiado is the 5-star hospitality and attention of the staff. The hotel was extremely well located, in the middle of the busy Chiado district, near many landmarks, restaurants, shopping, and tourist destinations. The service of the staff was unmatched, with every employee I encountered offering friendly, professional, and courteous service. The hotel added several very lovely personalized touches in welcoming me to the Hotel do Chiado. I booked a package which included a breakfast buffet and the buffet options were plenty, varied, and delicious. One could tell that the morning chefs truly cared about perfecting each dish. The hotel even prepared special substitutions to accommodate my dietary restriction, and this was noticed and actively addressed by different staff members each time I arrived for breakfast. An automatic coffee machine ground beans and prepared coffee to order. The machine offered many beverage choices and the staff allowed me to enjoy coffee at the table at my leisure. The hotel room itself was very spacious and well-appointed. It felt like I had my own Chiado apartment for the week. It had an entry area with a coffee machine, a bathroom with shower which provided hot water and great pressure immediately, a spacious armoire closet, a mini-bar refrigerator, a desk, chaise, and television chairs with contemporary and beautiful lighting. The hotel also offered interesting gallery exhibits in the hallways, beautiful art on the newly-renovated restaurant walls, and information about local art installations and visiting artists. The bar offered indoor, outdoor patio, and garden seating, and had a wonderful view of Lisbon, from the castle to the river. I would stay here again, and perhaps request a suite with a balcony to enjoy the wonderful view!

The staff, food, location and stylish art filled public areas (hosts exhibitions in the corridors) with a stunning view over the city to Castel San Jorge and down to the River Tagus. Many reviews of the Hotel do Chiado said how wonderful the staff are, that is certainly true. We were warmly greeted outside of the door as our taxi drew up and shown to our rooms then guided round to the Bar/Restaurant and Breakfast Room. All the staff were very friendly and helpful, dealt well with my problems using the coffee machine and gave us a bottle of wine to compensate. As I was going out one morning the Receptionist expressed concern for my safety on the steep street, made slippery by the rain. I assured him I had sturdy trainers on and would go slowly. (In the Old City most of the streets are steeply sloping and paved with small irregular tiles or stones, trainers or walking shoes a must). The Breakfasts were very good and the Lunches / Dinners exceptional. The staff of the Rooftop bar/restaurant made it all great fun. The location was perfect, central, lots of restaurants and shops, very near the Baixa Chiado Metro Station and easy walking distance from the Main Square and the Tagus. Our rooms were comfortable, spacious, well equipped and very clean.

We really can't say enough good things about this hotel. From the minute we walked in the staff greeted us warmly and were super helpful to two confused and jet-lagged folks who'd suffered a major flight snafu.The room was very comfortable (great beds lots of pillows) but the best part was the terrace overlooking Lisbon. Our room definitely had one of the best views in the city. Definitely worth the price. We've stayed at hotels at home that cost more and definitely didn't have these kinds of views! Treat yourself and spend a little more and get a terrace room. You won't regret it. Over the course of our stay, every staff member we encountered was friendly and helpful. They even gifted us a small sample of port as we left. Also, the food service was excellent. We had breakfast at the hotel a couple of times but we're happier catching a coffee and pastry at a neighborhood cafe. That said, the breakfast buffet was excellent. We also capped off several nights in the rooftop bar. Super friendly staff and a nice, but small, wine list. Perfect place to end the day. Overall, a to 10 stay for us. We'll definitely stay again when we return.

We booked this hotel on the day of arrival as our previous booking cancelled our booking that morning. The Hotel Chaido couldn't have been more accommodating and the staff gave us a very warm welcome. It was located less that a block from a parking station and right in the heart of central Lisbon. The views from the roof top bar are amazing. Our room was modern and large. It was very quiet and the bed super comfortable. It had a lovely ensuite and everything was very clean. A comprehensive breakfast was complimentary every morning with tasty bread and croissants the highlight.

The hotel is perfectly located in the city, but the highlight of our stay was the staff! Everyone was very welcoming and helpful - from taking us into our room at check-in to helping with luggage, and all of that with a smile :). My mum and I stayed there for a few days before going to Sintra, we were supposed to come back to Lisbon and stay at a different hotel but we decided to cancel it and stay at Hotel do Chiado again.